Refund policy

Coffee: our coffee is roasted to order and is perishable, so we can't accept returns on coffee. If your order arrives damaged, or we sent the wrong thing, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you, your choice.

Merch and gear: unused items in their original packaging can be returned within 30 days of delivery. Email us first and we'll tell you where to send it. Return shipping is paid by the customer unless the item arrived damaged or was wrong. Brewing gear shipped by our partner suppliers follows the same window.

Refunds go back to the original payment method within 10 business days of approval. Subscriptions: see our cancellation policy. Sale items and gift cards can't be returned.

Questions: mesacoffeecompany@gmail.com